Last Modified: August 26, 2019
We at Encentiv Energy, Inc. (Encentiv Energy) are committed to protecting your privacy. This Privacy Policy applies to both our websites (Websites), including www.EncentivEnergy.com and our Subscription Service https://awareness.encentivizer.com/. This Privacy Policy governs our data collection, processing, and usage practices. By using the Websites or the Subscription Service, you consent to the data practices described in this Privacy Policy. If you do not agree with the practices described in this Privacy Policy, you should not use the Websites or the Subscription Service.
We periodically update this Privacy Policy. We encourage you to review this Privacy Policy periodically.
1. Important Information
1.1. Changes to this Privacy Policy
We may update this Privacy Policy from time to time by posting a new version online. You should check this page occasionally to review any changes. If we make any material changes we will notify you by posting the revised Privacy Policy on our Websites. This helps you to always be aware of what information we collect, how we use it and under what circumstances, if any, it is disclosed. Your continued use of the Websites, the Subscription Service, and/or continued provision of Personal Information to us will be subject to the terms of the then-current Privacy Policy.
1.2. Contact Us
If you have any questions about this Privacy Policy or our treatment of the information you provide to us, please write to us by email at info@encentivenergy.com or by mail to Encentiv Energy, Inc., 1501 Ardmore Boulevard, Suite 102, Pittsburgh, PA 15221 USA, Attn: Privacy.
2. Use of the Subscription Service by Encentiv Energy and our Customers
2.1. The Encentiv Energy Subscription Service
Our Subscription Service allows any company that uses it (our customers and Encentiv Energy itself) to quickly access the most up-to-date information about energy efficiency incentive and financing programs (Programs). This information, which is stored and managed on our service providers’ servers, may be used so that the visitors can be contacted about their interest in the company’s services and interact with the company. Encentiv Energy provides the Subscription Service to our customers for the purpose of increasing access to these Programs, which accelerates the sale and installation of energy efficiency equipment.
2.2. Use by Encentiv Energy
We use our own Subscription Service to build webpages that people can visit to learn more about Encentiv Energy and the Programs. Information that we collect and manage using the Subscription Service for our own marketing belongs to us and is used, disclosed and protected according to this Privacy Policy.
2.3. Use by Our Customers
Our customers use the Subscription Service to help increase the sales of energy efficiency equipment in commercial buildings. Encentiv Energy does not control the types of information that our customers may choose to collect or manage using the Subscription Service. That information belongs to them and is used, disclosed and protected by them according to their privacy policies and is not subject to this Privacy Policy. Encentiv Energy processes our customers’ information as they direct and in accordance with our agreements with our customers, and we store it on our service providers’ servers, but we do not have control over its collection or management. Our agreements with our customers limit our use of that information, including as necessary to provide and improve the Subscription Service, as permitted by this Privacy Policy, and as required by law. We have no direct relationship with individuals who provide Personal Information to our customers. Our customers control and are responsible for correcting, deleting or updating information they have collected from you using the Subscription Service. We may work with our customers to help them provide notice to their visitors about their data collection, processing, and usage. We are not responsible for our customers’ use of information they collect on the Subscription Service.
3. Information We Collect
3.1. When You Visit our Websites
You are free to explore the Websites without providing any information about yourself. When you visit the Websites or register for the Subscription Service, we request that you provide Personal Information about yourself, and we collect Navigational Information.
3.2. Personal Information
This refers to any information that you voluntarily submit to us and that identifies you personally, including contact information, such as your name, email address, company name, address, phone number, and other information about yourself or your business. Personal Information can also include information about any transactions, both free and paid, that you enter into on the Websites, and information about you that is available on the internet, such as from Facebook, LinkedIn, Twitter and Google, or publicly available information that we acquire from service providers.
3.3. Navigational and Usage Information
We collect usage information about you whenever you interact with our websites and services. This includes which webpages you visit, what you click on, when you perform those actions, what language preference you have, IP address, geographical location, browser type, referral source, length of visit, pages viewed and so on.
3.4. Respondents
When you engage with a survey from Encentiv Energy, respondents should be aware that in responding to surveys or survey invitations, they could be disclosing information that could make them personally identifiable to Encentiv Energy and any third-party survey platform we use, such as, but not limited to, SurveyMonkey® or Google Forms. For more detailed information concerning the protection of privacy when responding to surveys or survey invitations, Respondents may contact the entity conducting the survey. Encentiv Energy will never sell your responses or any other information.
3.5. Payment Information
We collect and process payment information from you when you subscribe to the Subscription Service, including credit cards numbers and billing information, using third-party PCI-compliant service providers. Except for this, we do not collect Sensitive Information from you.
3.6. Information About Children
The Websites are not intended for or targeted at children under 13, and we do not knowingly or intentionally collect information about children under 13. If you believe that we have collected information about a child under 13, please contact us at info@encentivenergy.com, so that we may delete the information.
4. How We Use Information We Collect
4.1. Compliance with Our Privacy Policy
We use the information we collect only in compliance with this Privacy Policy. Customers who subscribe to our Subscription Services are obligated through our agreements with them to comply with this Privacy Policy.
4.2. We Never Sell Personal Information
We will never sell your Personal Information to any third-party.
4.3. Use of Personal Information
In addition to the uses identified elsewhere in this Privacy Policy, we may use your Personal Information to (a) improve your browsing experience by personalizing the Websites and to improve our software and services; (b) send information to you which we think may be of interest to you by post, email, or other means; and (c) send you marketing communications relating to our business. You can unsubscribe from these communications at any time.
4.4. Use of Navigational Information
We use Navigational Information to operate and improve the Websites and the Subscription Service. We may also use Navigational Information alone or in combination with Personal Information to provide you with personalized information about Encentiv Energy.
4.5. Customer Testimonials and Comments
We post customer testimonials and comments on our Websites, which may contain Personal Information. We obtain each customer’s consent via email prior to posting the customer’s name and testimonial.
4.6. Use of Credit Card Information
If you give us credit card information, we use it solely to check your financial qualifications and collect payment from you. We use a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use the information you provide except for the sole purpose of credit card processing on our behalf.
4.7. Service Providers
We employ other companies and people to provide services to visitors to our Websites, our customers, and users of the Subscription Service and may need to share your information with them to provide information, products or services to you. Examples may include removing repetitive information from prospect lists, analyzing data, providing marketing assistance, processing credit card payments, supplementing the information you provide us in order to provide you with better service, and providing customer service. In all cases where we share your information with such agents, we explicitly require the agent to acknowledge and adhere to our privacy and customer data handling policies.
4.8. Security of your Personal Information
We use a variety of security technologies and procedures to help protect your Personal Information from unauthorized access, use or disclosure. We secure the Personal Information you provide on third-party computer servers that are located in a controlled, secure environment, protected from unauthorized access, use or disclosure. When sensitive Personal Information (such as a credit card number and/or geo-location data) is collected on our Websites and/or transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
4.9. Social Media Features
Our Websites include Social Media Features, such as the Facebook Like button and Widgets, such as the Share This button or interactive mini-programs that run on our sites. These features may collect your IP address, which page you are visiting on our sites, and may set a cookie to enable the feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Websites. This Privacy Policy does not apply to these features. Your interactions with these features are governed by the privacy policy and other policies of the companies providing them.
4.10. External Websites
Our Websites provide links to other websites. We do not control and are not responsible for, the content or practices of these other websites. Our provision of such links does not constitute our endorsement of these other websites, their content, their owners, or their practices. This Privacy Policy does not apply to these other websites, which are subject to any privacy and other policies they may have.
4.11. Retention of Personal Information
We retain Personal Information that you provide us as long as we consider it potentially useful in contacting you about the Subscription Service or our other services, and then we securely delete the information. We will delete this information from the servers at an earlier date if you so request, as described in “Opting Out and Unsubscribing” below.
4.12. International Transfer of Information
To facilitate our global operations, we may transfer and access Personal Information from around the world, including the United States. This Privacy Policy shall apply even if we transfer Personal Information to other countries.
4.13. Corporate Events
If we (or our assets) are acquired by another company, whether by merger, acquisition, bankruptcy or otherwise, that company would receive all information gathered by Encentiv Energy on the Websites and the Subscription Service.
4.14. Compelled Disclosure
We reserve the right to use or disclose your Personal Information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights or to comply with a law, court order, or legal process.
5. Navigational Information
5.1. Cookies
We use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web server. Cookies are not used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a Web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize pages on our Websites, or register for the Subscription Service, a cookie helps us to recall your specific information on subsequent visits. When you return to the same Website, the information you previously provided can be retrieved, so you can easily use the customized features.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Encentiv Energy Subscription Service or Websites you visit. Encentiv Energy keeps track of the Websites and pages you visit within Encentiv Energy, in order to determine what portion of the Encentiv Energy Website or Subscription Service is the most popular or most used. This data is used to deliver customized content and promotions within the Encentiv Energy Website and Subscription Service to customers whose behavior indicates that they are interested in a particular subject area.
5.2. Log Files
We may collect demographic information, such as your ZIP code, age, gender, preferences, interests, and favorites using log files that are not associated with your name or other personally identifying information. There is also information about your computer hardware and software that is automatically collected by us. This information can include your IP address, browser type, domain names, access times and referring website addresses. This information is used by Encentiv Energy for the operation of the Subscription Service, to maintain the quality of the Subscription Service, and to provide general statistics regarding use of the Encentiv Energy Website.
6. Opting Out and Unsubscribing
6.1. Reviewing, Correcting and Removing Your Personal Information
If you provide us with your Personal Information, you have the following rights with respect to that information:
- To review the user information that you have supplied to us
- To request that we correct any errors, outdated information, or omissions in user information that you have supplied to us
- To request that your user information not be used to contact you
- To request that your user information be deleted from our records
- To opt out of being solicited by Encentiv Energy
To exercise any of these rights, please contact us at hello@encentivenergy.com or by mail to Encentiv Energy, Inc., 1501 Ardmore Boulevard, Suite 102, Pittsburgh, PA 15221 USA, Attn: Privacy. We will promptly change, correct, or delete your information and notify you of the action we have taken.
6.2. Anti-Spam Policy
This policy prohibits the use of the Subscription Service to send unsolicited commercial email in violation of applicable laws, and requires the inclusion in every email sent using the Subscription Service of an “opt-out” mechanism and other required information.
6.3. To Unsubscribe From Our Communications
You may unsubscribe from our marketing communications by clicking on the “unsubscribe” link located on the bottom of our emails, or by sending us an email at hello@encentivenergy.com, or by sending us postal mail to Encentiv Energy, Inc., 1501 Ardmore Boulevard, Suite 102, Pittsburgh, PA 15221 USA, Attn: Privacy. Customers cannot opt out of receiving transactional emails related to their account with us or the Subscription Service.