Last Modified: March 20, 2019
1. Important Information
1.2. Contact Us
2. Use of the Subscription Service by Encentiv Energy and our Customers
2.1. The Encentiv Energy Subscription Service
Our Subscription Service allows any company that uses it (our customers and Encentiv Energy itself) to quickly access the most up-to-date information about energy efficiency incentive and financing programs (Programs). This information, which is stored and managed on our service providers’ servers, may be used so that the visitors can be contacted about their interest in the company’s services and interact with the company. Encentiv Energy provides the Subscription Service to our customers for the purpose of increasing access to these Programs, which accelerates the sale and installation of energy efficiency equipment.
2.2. Use by Encentiv Energy
2.3. Use by Our Customers
3. Information We Collect
3.1. When You Visit our Websites
You are free to explore the Websites without providing any information about yourself. When you visit the Websites or register for the Subscription Service, we request that you provide Personal Information about yourself, and we collect Navigational Information.
3.2. Personal Information
This refers to any information that you voluntarily submit to us and that identifies you personally, including contact information, such as your name, email address, company name, address, phone number, and other information about yourself or your business. Personal Information can also include information about any transactions, both free and paid, that you enter into on the Websites, and information about you that is available on the internet, such as from Facebook, LinkedIn, Twitter and Google, or publicly available information that we acquire from service providers.
3.3. Navigational and Usage Information
We collect usage information about you whenever you interact with our websites and services. This includes which webpages you visit, what you click on, when you perform those actions, what language preference you have, IP address, geographical location, browser type, referral source, length of visit, pages viewed and so on.
When you engage with a survey from Encentiv Energy, respondents should be aware that in responding to surveys or survey invitations, they could be disclosing information that could make them personally identifiable to Encentiv Energy and any third-party survey platform we use, such as, but not limited to, SurveyMonkey® or Google Forms. For more detailed information concerning the protection of privacy when responding to surveys or survey invitations, Respondents may contact the entity conducting the survey. Encentiv Energy will never sell your responses or any other information.
3.5. Payment Information
We collect and process payment information from you when you subscribe to the Subscription Service, including credit cards numbers and billing information, using third-party PCI-compliant service providers. Except for this, we do not collect Sensitive Information from you.
3.6. Information About Children
The Websites are not intended for or targeted at children under 13, and we do not knowingly or intentionally collect information about children under 13. If you believe that we have collected information about a child under 13, please contact us at firstname.lastname@example.org, so that we may delete the information.
4. How We Use Information We Collect
4.2. We Never Sell Personal Information
We will never sell your Personal Information to any third-party.
4.3. Use of Personal Information
4.4. Use of Navigational Information
We use Navigational Information to operate and improve the Websites and the Subscription Service. We may also use Navigational Information alone or in combination with Personal Information to provide you with personalized information about Encentiv Energy.
4.5. Customer Testimonials and Comments
We post customer testimonials and comments on our Websites, which may contain Personal Information. We obtain each customer’s consent via email prior to posting the customer’s name and testimonial.
4.6. Use of Credit Card Information
If you give us credit card information, we use it solely to check your financial qualifications and collect payment from you. We use a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use the information you provide except for the sole purpose of credit card processing on our behalf.
4.7. Service Providers
We employ other companies and people to provide services to visitors to our Websites, our customers, and users of the Subscription Service and may need to share your information with them to provide information, products or services to you. Examples may include removing repetitive information from prospect lists, analyzing data, providing marketing assistance, processing credit card payments, supplementing the information you provide us in order to provide you with better service, and providing customer service. In all cases where we share your information with such agents, we explicitly require the agent to acknowledge and adhere to our privacy and customer data handling policies.
4.8. Security of your Personal Information
We use a variety of security technologies and procedures to help protect your Personal Information from unauthorized access, use or disclosure. We secure the Personal Information you provide on third-party computer servers that are located in a controlled, secure environment, protected from unauthorized access, use or disclosure. When sensitive Personal Information (such as a credit card number and/or geo-location data) is collected on our Websites and/or transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
4.9. Social Media Features
4.10. External Websites
4.11. Retention of Personal Information
We retain Personal Information that you provide us as long as we consider it potentially useful in contacting you about the Subscription Service or our other services, and then we securely delete the information. We will delete this information from the servers at an earlier date if you so request, as described in “Opting Out and Unsubscribing” below.
4.12. International Transfer of Information
4.13. Corporate Events
If we (or our assets) are acquired by another company, whether by merger, acquisition, bankruptcy or otherwise, that company would receive all information gathered by Encentiv Energy on the Websites and the Subscription Service.
4.14. Compelled Disclosure
We reserve the right to use or disclose your Personal Information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights or to comply with a law, court order, or legal process.
5. Navigational Information
We use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web server. Cookies are not used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a Web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize pages on our Websites, or register for the Subscription Service, a cookie helps us to recall your specific information on subsequent visits. When you return to the same Website, the information you previously provided can be retrieved, so you can easily use the customized features.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Encentiv Energy Subscription Service or Websites you visit. Encentiv Energy keeps track of the Websites and pages you visit within Encentiv Energy, in order to determine what portion of the Encentiv Energy Website or Subscription Service is the most popular or most used. This data is used to deliver customized content and promotions within the Encentiv Energy Website and Subscription Service to customers whose behavior indicates that they are interested in a particular subject area.
5.2. Log Files
We may collect demographic information, such as your ZIP code, age, gender, preferences, interests, and favorites using log files that are not associated with your name or other personally identifying information. There is also information about your computer hardware and software that is automatically collected by us. This information can include your IP address, browser type, domain names, access times and referring website addresses. This information is used by Encentiv Energy for the operation of the Subscription Service, to maintain the quality of the Subscription Service, and to provide general statistics regarding use of the Encentiv Energy Website.
6. Opting Out and Unsubscribing
6.1. Reviewing, Correcting and Removing Your Personal Information
If you provide us with your Personal Information, you have the following rights with respect to that information:
- To review the user information that you have supplied to us
- To request that we correct any errors, outdated information, or omissions in user information that you have supplied to us
- To request that your user information not be used to contact you
- To request that your user information be deleted from our records
- To opt out of being solicited by Encentiv Energy
To exercise any of these rights, please contact us at email@example.com or by mail to Encentiv Energy, Inc., 1501 Ardmore Boulevard, Suite 102, Pittsburgh, PA 15221 USA, Attn: Privacy. We will promptly change, correct, or delete your information and notify you of the action we have taken.
6.2. Anti-Spam Policy
This policy prohibits the use of the Subscription Service to send unsolicited commercial email in violation of applicable laws, and requires the inclusion in every email sent using the Subscription Service of an “opt-out” mechanism and other required information.
6.3. To Unsubscribe From Our Communications
You may unsubscribe from our marketing communications by clicking on the “unsubscribe” link located on the bottom of our emails, or by sending us an email at firstname.lastname@example.org, or by sending us postal mail to Encentiv Energy, Inc., 1501 Ardmore Boulevard, Suite 102, Pittsburgh, PA 15221 USA, Attn: Privacy. Customers cannot opt out of receiving transactional emails related to their account with us or the Subscription Service.